Position Name: CRM Executive ( Contractual )
No. of Positions: 2
State: Assam
Responsibilities and Duties:
- Answering or making calls to end users to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, engaging service engineers/vendors and ensuring that end users feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information to handle the queries of the end users, as needed.
- Building lasting relationships with end users and other SELCO team members based on trust and reliability.
- Utilizing software, databases, appropriately.
- Understanding and striving to meet or exceed CRM metrics while providing excellent consistent end user service.
- Making recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
Eligibility Criteria:
- A candidate should have acquired a minimum educational qualification of higher secondary/Diploma. However, graduate in any discipline will be given preference.
- Prior working experience of atleast 1-2 years with CRM software or call centre may be preferred.
- Exceptional end user service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company services, and policies.
- Proficiency with computers, Microsoft Office and strong typing skills.
- Ability to ask questions and have deep insights on the issues
- Ability to handle/work in difficult situations.
- Strong time management skills.
- Adaptability and accountability.
- Fluency in English as well as local language (read, write and speak) of the state is mandatory