| Title | Operations Consultant - Training Content Development |
|---|---|
| Timeline | 4 Months |
| Expected area of expertise | Content development, Content Writing, Module Development, Marketing & Sales Knowledge, Training |
| Last Date of Submission | 15th September 2023 |
| Link to Apply | https://forms.gle/DbjyiXrdYaKxhbK28 |
SELCO Foundation, an NGO established in 2010 is working on building a holistic ecosystem for sustainable energy access. In this regard, SELCO Foundation engages in technical, financial and social innovation, enterprise development, skill building and financial inclusion. The organisation works on demonstrating and catalysing the role of renewable energy across verticals of well- being, health, education, livelihoods and the built environment
With the current climate and energy crisis, the role of a clean, decentralised and sustainable energy source has become crucial. Not only does it provide accessible and affordable energy to off-grid areas, it also ensures a broad space for technological solutions and innovations to counter the current crisis and to work towards enabling the sustainable development goals. Yet there is a huge gap in the sector due to a lack of entrepreneurs/enterprises/organisations across the world, to build and promote a holistic and sustainable energy ecosystem. Selco Foundation, therefore, has been developing programmes to support, train and guide clean energy entrepreneurs and enterprises.To help build the capacity of these enterprises and skills of the employees, in-depth training on operations knowledge of managing an enterprise to ensure its smooth functioning is necessary. However there is a dearth of customised and easily understandable learning materials to deliver quality training for the incubatees. With SELCO’s open source policy and aim to develop solutions for the sector, this project focuses on developing modules to impart operations aspects in a format that becomes usable, understandable and with little effort can be contextualised by anyone across the globe.
The objective is to develop training modules for the training of the Clean Energy Enterprises and sales & marketing personnel as well as commission agents / business associates for managing the marketing & sales personnel.The Clean Energy Enterprises can be defined as a last mile solar solution provider who procures materials (solar panel , consumables , battery , inverter etc) from other vendors , do solar installation and provide service & maintenance at the local level.The aim of the training is to achieve the below mentioned goals.
The scope of the work is to create customised practical operations learning resources for Clean Energy Enterprises and Sales & Marketing personnel and to build their marketing & sales skills.
| Topics | Target Audience | Module Details |
|---|---|---|
| Marketing and Sales - BAs/ commissionbased agents program design | Clean Energy Enterprise (CEEs) / Last Mile Solution Providers | This module aims to support in building an ecosystem for sales & marketing |
| Marketing and Sales (Department Communication) | Sales Executive / Business Associates / Commission based agent | Training and mentoring entrepreneurs on planning communication and marketing strategies to outreach customers and finance will be covered in this module. Along with this training will be given for outreach: social media, whatsapp, brochures, decks, case study docs and videos, product brochures, pricing list, communication of offers and discounts,plan for customer acquisition, plan for sales and growth, different options of awareness creations in rural & semi urban areas apart from social media etc. It also deals with roles and responsibilities, identification criteria and payment process of sales executive and business associates. |
| Business Associates Training (Toolkit) | BAs/ Commission based agents | The module covers the required training to be provided for business associates along with roles and responsibility and field experience , what kind of materials the enterprise should provide them for lead generation, business planning etc |
The methodology includes, but is not limited to review and usage of existing content, stakeholder consultations, field visits, etc..
The consultant will also be required to pilot these modules with relevant stakeholders of SELCO:
1. Training decks2. Training manuals 3. Checklists 4. Guidelines 5. Mapping of videos to the particular module e.g. Business Associates- process of identification and roles & responsibility at the field level
| Deliverable | Required Number | Justification |
|---|---|---|
| Preparation Plan | 3 | The preparation plan will help the consultant put down a basic plan for developing the content in tandem with the timelines for submission. |
| Curriculum | 3 | For business operations |
| Facilitator’s Guide | 3 | Facilitator or trainer to give quality training for the learners. |
| Learner’s Manual | 3 | Covering all the topics |
| Training Decks Training Decks in such a format which can be uploaded on LMS | 3 | The decks should be interactive and activity based. Duration of the training will be suggested by the content developer |
| Mapping of videos required for each training | Support the videos makers in story |
Note: We have few old contents available for your reference.
The technical proposal will be evaluated based on the following general areas:
The above points are intended to help in making the learning more holistic which helps in creating a set of modules, decks, etc. Hence, understanding the process of creating these programs, bottlenecks around the same, and ways on how to operationalise it will be critical ***It is recommended that the consultant depute one representative with documentation and project management skills to be stationed at SELCO Foundation office in Bangalore during the duration of this project to work closely for this project.The consultant’s representative will have to follow SELCO’s working hours and holidays during the period that they work from the SELCO office. . The modalities can be further discussed and finalised at the time of signing the contract.
| Disbursement | Milestone |
|---|---|
| 10% | Against Signing of contract |
| 15% | After completion and submission of the Content 1 |
| 25% | After completion and submission of the Content 2 |
| 25% | After completion and submission of the Content 3 |
| 25% | After completion and submission of the Content 4 |
Interested consultants / organisations, with relevant experience (please include samples and/or references of the previous similar work as proof of experience) and based out of India are requested to reach out with a detailed proposal giving a brief on the methodology and the process they will uptake for this project, including budgets (with break-ups and explanation), timelines and milestones and submit the same to google form https://forms.gle/yEXyoQeyDVbQqgMC6 on before 15th September 2023.
Any further queries please write to procurement@selcofoundation.org with a subject line: “Clarification for Developing Operations Training Modules and Content for Incubation”
| Steps | Details |
|---|---|
| Step 1 | Setting the goals , objectives and expected output as per the target audience |
| Step 2 | Secondary research to understand the need of the target audience and standardisation of the contents as per global standard |
| Step 3 | Review of the exiting SELCO Foundation’s content |
| Step 4 | Consultation with different level of stakeholders - |
| Step 5 | Validation of the content two level at least post content development Note : Practitioners and Industry experts will be identified by both the partners SELCO Foundation and onboarded Agency / Consultant . Both the partners are supposed to take effort in identification |
| Step 5 | Revision of the content as per the input |
| Step 6 | Capacity building of Master Trainers |
| Step 7 | Piloting of the content and getting the feedback from the trainees and trainers (at least two places) |
| Step 8 | Finalisation of the contents as per the feedback |